Terms of service

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

BY USING THE WEBSITE, THESE TERMS AND CONDITIONS CONSTITUTE A LEGALLY BINDING AGREEMENT WHICH IS THE EQUIVALENT OF A SIGNED, WRITTEN AGREEMENT BETWEEN YOU AND VENTURE LIFE.

 

1)            THESE TERMS AND CONDITIONS CONTAIN LEGAL OBLIGATIONS ON YOU AND CONTAIN IMPORTANT INFORMATION ABOUT THE CONTENT WHICH WE PROVIDE ON OUR WEBSITE – FOR EXAMPLE WHO WE ARE, AND HOW YOU CAN USE OUR WEBSITE.

 

2)            PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN LEGAL OBLIGATIONS AND IMPORTANT TERMS ON WHICH WE INTEND TO RELY – FOR EXAMPLE LIMITATIONS AND EXCLUSIONS ON OUR LIABILITY. IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS OR WHAT THEY MEAN, PLEASE CONTACT US USING THE CONTACT DETAILS SPECIFIED BELOW TO DISCUSS BEFORE YOU USE THIS WEBSITE.

 

3)            IF YOU WOULD LIKE LEGAL ADVICE ON THESE TERMS, PLEASE SPEAK TO YOUR LEGAL ADVISOR OR LOCAL CITIZENS ADVICE BUREAU (HTTPS://WWW.CITIZENSADVICE.ORG.UK/).

 

4)            SOME OF THESE TERMS APPLY ONLY TO CONSUMERS. “CONSUMER” MEANS AN INDIVIDUAL ACTING FOR PURPOSES WHICH ARE WHOLLY OR MAINLY OUTSIDE OF THAT INDIVIDUAL'S TRADE, BUSINESS, CRAFT OR PROFESSION. FOR EXAMPLE, LIMITED COMPANIES ARE NOT “CONSUMERS”. IN THESE TERMS WE REFER TO PERSONS WHO ARE NOT A CONSUMER AS A “BUSINESS USER”.

 

5)            IN THESE TERMS, IF WE USE THE WORDS INCLUDING, INCLUDE, IN PARTICULAR, FOR EXAMPLE OR ANY SIMILAR EXPRESSION, WE ARE GIVING EXAMPLES AND THOSE WORDS SHALL NOT LIMIT THE SENSE OF THE WORDS, DESCRIPTION, DEFINITION, PHRASE OR TERM THAT FOLLOWS THOSE WORDS.

 

6)            WE USE SOME WORDS AND PHRASES IN THESE TERMS THAT HAVE SET MEANINGS. WHERE WE DO THIS, WE WILL TELL YOU WHAT THE WORD OR PHRASE MEANS THE FIRST TIME IT IS USED, AND WE WILL USE A CAPITAL LETTER AT THE FRONT OF THAT WORD OR PHRASE EACH TIME IT IS USED.

 

Important:

  • Nothing on our website constitutes medical advice. If you require medical advice or if you have any medical questions (including as to whether our products are suitable for you), please speak to your doctor or another appropriately qualified medical professional. For further information, please see paragraph 11 below.
  • You must be at least 18 years of age to use our Website - if you are not, you must not use our Website, create an Online Account, or purchase any products. By using our Website, you confirm that you are at least 18 years of age.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

What's in these terms?

These terms tell you the rules for using our website www.liftglucose.com (our ”Website”).

1. Who we are and how to contact us

www.liftglucose.com is a website operated by Venture Life Healthcare Limited (“Venture Life” or “we", “us” “our”). We are registered in England and Wales under company number 05623945 and have our registered office at Venture House, Arlington Square, Downshire Way, Bracknell, Berkshire, RG12 1WA. Our VAT number is GB 869810283.

We are a limited company.

To contact us, please email  customercare@liftglucose.com or telephone our head office on +44 1344 578004.

 2. By using our Website you accept these terms

By using our Website, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our Website.

We recommend that you print a copy of these terms for future reference.

3. There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our Website:

If you purchase goods from our Website, these Website terms do not apply to those purchases and our terms and conditions of sale [INSERT AS LINK TO WEBSITE TERMS AND CONDITIONS OF SUPPLY] will apply to the sales.

 4. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.

5. We may make changes to our Website

We may update and change our Website from time to time to reflect changes to our products, our users' needs and our business priorities.  

We can remove content from our Website at our absolute discretion and as we see fit and we will not be liable to you or any third parties for any updates, removal or changes to our Website.

6. We may suspend or withdraw our Website

Our Website is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. We may transfer this Agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

If you are unhappy about the transfer you can contact our customer service team by email (customercare@liftglucose.com).

You agree to promptly do such things as we reasonably request to facilitate a transfer under this clause.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We will not unreasonably withhold our agreement. We may not agree if we consider (acting reasonably) that our rights under this contract will or may be affected.

8. Our Website is only for users in the UK, Northern Ireland, Jersey, Guernsey, and Isle of Man

Our Website is directed to people residing in the United Kingdom, Northern Ireland, Jersey, Guernsey, and Isle of Man. We do not represent that content available on or through our Website is appropriate for use or available in other locations.

9. How you may use material on our Website

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You are prohibited from duplicating, distributing and/or publishing the content displayed on the Website or in the applications on the Website unless otherwise expressly authorised in these terms.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your household or organisation to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must follow our instructions at all times in respect of any use of or access to information and materials on the Website.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

You do not have the right to and are expressly prohibited from (i) granting to any third party any rights to any information or materials contained on the Website and (ii) commercially exploiting any information or materials on our Website or obtained from it without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or post any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We may, at any time, without providing reasons, wholly or partially revoke the right of use granted to you in which case, unless we agree otherwise in writing. You must immediately cease use of and must immediately delete all such materials and information.

10. No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Website or any services provided via, or in relation to, our Website. This includes using (or permitting, authorising or attempting the use of):

  • Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Website or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

This Website, its content and any goods offered for sale via it are only targeted to, and intended for use by, individuals located in the UK, Northern Ireland, Jersey, Guernsey and Isle of Man (each, a Permitted Territory). By continuing to access, view or make use of this Website, you hereby confirm to us that you are located in a Permitted Territory.

11. Do not rely on information on this Website

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

Important: Nothing on our website constitutes medical advice. If you require medical advice or if you have any medical questions (including as to whether our products are suitable for you), please speak to your doctor or another appropriately qualified medical professional.

12. We are not responsible for websites we link to

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

13. Our responsibility for loss or damage suffered by you

Whether you are a Consumer or a Business User:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply. 

If you are a Business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), misrepresentation, restitution, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our Website; or
  • use of or reliance on any content displayed on our Website.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • loss of contracts;
  • business interruption;
  • loss of anticipated savings;
  • loss of use or corruption of software, data or information;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
  • Without prejudice to the above, if notwithstanding the above we are for any reason held to be liable to you for any loss or damage arising out of or in connection with your use (or inability to use) the Website or its content, our maximum aggregate liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall be £100.

If you are a Consumer:

  • Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • We are responsible for losses you suffer which are caused by us breaking these terms and conditions unless the loss is:
    • unexpected - It was not obvious that it would happen and nothing you said to us before you started using the Website meant we should have expected it (so, in the law, the loss was unforeseeable);
    • caused by any act or event beyond our reasonable control;
    • avoidable - something you could have avoided by taking reasonable action, including following our reasonable instructions for use; or
    • a business loss - it relates to your use of our Website for the purposes of your trade, business, craft or profession.
14. How we may use your personal information

We will use your personal information as set out in our Privacy Policy

15. Online Account
  • When you purchase a product on our Website, you will be able to create an account which will allow you to view and manage your orders and subscriptions (“Online Account”). To create an Online Account, please follow the sign-up process described on our Website. stipulated by us from time to time.
  • At all times the holder of an Online Account must provide clear and accurate information in all regards in relation to the Online Account, any information submitted thereon, and any information provided when signing up for the Online Account. You must ensure that all such information is true, accurate and not misleading. You must keep all information in your Online Account (for example contact details and payment methods) up to date at all times.
  • You must use a current and valid e-mail address in connection with your Online Account which email address may also be used for communication with us. You must keep your registered email address up to date at all times.
  • You confirm that the data and information provided when creating your Online Account is true, accurate and complete. The use of pseudonyms is not permitted.
  • You have the option to request the closure of your Online Account. On closure of an Online Account we will delete all data and documents stored in the account, provided that we will not undertake such deletion where (i) to do so would constitute a breach of any laws or regulations or rules which apply to us or (ii) deletion of the data would result in us breaching any contractual obligation we owe to you or any third party, or (iii) if we are required to retain the information for legal or for audit purposes.

 

16. You must keep your Online Account details safe

  • You must keep your Online Account, username, passwords and any other piece of information provided or used as part of our security procedures confidential. You must not disclose it to any third party.
  • You must ensure that any password you choose is secure and suitably safe, for instance you are not permitted to use “1234” or “password” as your password for the Online Account.
  • We have the right to disable any Online Account, username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms, or your credentials are not suitable, safe or secure.
  • You are responsible for all activity on your Online Account, unless the relevant activity is due to our negligence.
  • If you know or suspect that anyone other than you know your Online Account, username or password, you must notify us straight away at customercare@liftglucose.com.
  • If you suspect your Online Account data or your username or password has come to the knowledge of unauthorised persons, you must immediately change your password and contact us by email at customercare@liftglucose.com or by telephone (+44 1344 578004) so that we can suspend your Online Account.  The suspension  is only possible during our normal office hours (being 9am – 5pm Monday to Friday excluding bank and public holidays in England).
  • You must immediately notify us via email (customercare@liftglucose.com) of any changes to the information provided when you opened your Online Account.

 

17. We are not responsible for viruses and you must not introduce them

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

18. Rules about linking to our Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Website in any website that is not owned by you.

Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in in these terms.

If you wish to link to or make any use of content on our Website other than that set out above, please contact customercare@liftglucose.com.

19. Entire Agreement:

This paragraph 19 does not apply if you are a Consumer.

If you are a Business User, these terms constitutes the entire agreement between us in relation to its subject matter and extinguishes all previous statements, agreements, promises, assurances, warranties, representations and understandings given by us or on our behalf, whether written or oral, relating to its subject matter.

If you are a Business User, you agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) given by us or on our behalf that is not set out in these terms and agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms.

20. Severance.

Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

21. Third party rights.

These terms are between you and us. No other person has any rights to enforce any of its terms.

22. Which country's laws apply to any disputes?

If you are a Consumer, these terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland, Northern Ireland, Jersey, Guernsey or Isle of Man you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

If you are a Business User, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

23. Our trade marks are registered

Lift is a trademark of Venture Life Healthcare Limited. You are not permitted to use our trademarks without our prior written approval, unless they are part of material you are using as permitted under 9. How you may use material on our Website.